Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer Agent. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients’ financial situation.

Responsibilities:
Provide professional customer service for inquiries about company products and services
Open client accounts according to guidelines
Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
Maintain in-depth knowledge of company products and services for accurate information
Identify selling opportunities based on customer needs
Handle card cancellation and blocking requests
Issue new cards and handle renewals
Process transactions and outgoing payments accurately in company systems
Adhere to company policies, security guidelines, and industry standards
Keep required records
Assist with data gathering through phone, email, and chat
Support invoicing and payment allocation according to company policies
Assist with administrative tasks following company instructions
Communicate and collaborate with country coordinators and other departments
Monitor loan repayments and allocate payments in records
Perform other ad hoc duties as assigned.

Requirements:
Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
University degree in Banking, Financial Services or other related areas
Native or fluent level of German along with a fluent level of English (both spoken and written)
Strong communication skills, both verbal and written
Computer literacy
Team player, eager to learn and grow within the industry.
Customer oriented
Willingness to learn and expand horizons